Order Processing

How can I view my current orders?
Log in to your account on ankibaby.com and click the "My Orders" section under the My Account menu. On the Current Orders page, you can view all your orders, track shipments, and request cancellations, returns, or exchanges.

How can I get information about my order?
If you placed an order as a registered user, you can view the details from the "My Orders" page under the My Account menu. If you checked out as a guest, you can track your order status via the Order Details link sent to your email.

Why is entering a Turkish ID number required?
To issue an invoice in your name and ensure the package is delivered to the correct recipient, it is mandatory to provide your Turkish ID number during checkout.

Can I add a product to a completed order?
Once payment has been completed and your order is confirmed, it is not possible to add products. You’ll need to place a new order for any additional items.

I’m getting an error during payment—what should I do?
Payment errors may occur for various reasons, such as:
– Your card is not enabled for online purchases
– Insufficient funds
– Card has expired
– Issues with 3D Secure authentication

Please try another card or contact your bank for further assistance.